D & A MAINTENANCE

1. Scope of Services

D & A Maintenance provides residential and commercial cleaning, maintenance, and related services as agreed upon in the client’s booking confirmation or service agreement. Any additional services requested may be subject to extra charges.

2. Booking and Scheduling

• Clients may book services online, by phone, or via email.

• Bookings are confirmed only upon receipt of confirmation via SMS or email.

• Changes or cancellations must be made at least 24 hours prior to the scheduled appointment.

• Late cancellations may incur a cancellation fee of up to 50% of the quoted service.

3. Pricing and Payments

• All prices are quoted in AUD and include GST unless stated otherwise.

• Payment is due upon completion of the service unless a prior arrangement has been made.

• We accept payments via cash, bank transfer, and major debit/credit cards.

• Recurring services may be invoiced on a weekly or monthly basis.

4. Access and Safety

• The client is responsible for providing safe and reasonable access to the property at the agreed time.

• If access is not possible, a call-out fee may apply.

• D & A Maintenance reserves the right to decline or cease service if working conditions are unsafe.

5. Quality Guarantee

• We strive to deliver high-quality services and client satisfaction.

• Any concerns must be reported within 24 hours of service completion.

• Where justified, a re-clean or remedial service will be offered at no additional cost.

6. Liability

• D & A Maintenance holds Public Liability Insurance and takes care when handling client property.

• We are not liable for:

  • Pre-existing damage or wear and tear

  • Damage caused by faulty fixtures, appliances, or surfaces

  • Losses due to incorrect information provided by the client

7. Cancellations and Refunds

• Bookings cancelled within 24 hours of service may incur a fee.

• No-shows by clients without notice will be charged in full.

• Refunds are only issued in cases of non-performance or confirmed service faults.

8. Privacy and Confidentiality

• All client information is kept strictly confidential and used solely for service provision.

• We do not sell, rent, or distribute personal information to third parties.

• All employees are bound by confidentiality agreements.

9. Customer Conduct

• Clients must treat staff respectfully and fairly.

• Aggressive or inappropriate behaviour will result in immediate termination of services.

10. Changes to Terms

• D & A Maintenance reserves the right to amend these Terms and Conditions at any time.

• Clients will be notified of any significant changes before their next scheduled service.

Contact Details

D & A Maintenance
ABN: [99560877857]
Phone: [0449258115]
Email: [tileandcarpetspecialists@gmail.com]
Website: [www.carpetandtilecleaning.net.au]